News & EventsWho? What? Where? Why? Read all about it here!

Get the Latest


Mis-sold Care Home Payment Policies

Lianne Lodge responds to news of HSBC's mis-sold care home payment policies.

Lianne Lodge,

associate and Member of Solicitors for the Elderly, writes:

Dear Sir,

I was shocked to read about HSBC mis-selling care home payment policies to scores of vulnerable elderly people.

The people who bought into this scheme did so in good faith, putting their trust into a household name. The policies were sold by a subsidiary of HSBC which no longer exists but for the thousands of elderly people and their families who bought into this who shouldn’t have, the pain continues.  HSBC’s ‘bumper payout’ may go some way in alleviating the upset but this sum, or any sum for that matter, cannot make up for the confusion and upset caused.

It is important people take good, trusted advice. Advisors must then in turn look at the bigger picture aiming to ensure client needs are being met across the board. There is no point in solving one problem which might be creating another elsewhere or ignoring issues that will have a knock-on effect.

With an ageing society, many of whom may be vulnerable, we need to have safeguards in place to ensure things like this cannot be allowed to happen.

Yours faithfully,

Lianne Lodge
Associate, Pagan Osborne and Member of Solicitors for the Elderly
Queen Street, Edinburgh


Not sure where to start? Why not just give us a call today on
0131 624 6820 for Edinburgh or 01334 475001 for Fife to discuss your needs.

All fields marked with * are needed


Want to work with a local, friendly company? Then find your nearest Pagan Osborne office to you below. However, we also work with clients throughout the UK so you can call any of our numbers and our helpful reception staff will be happy to forward on your call to the most appropriate expert to suit your needs.

Clarendon House
116 George Street
EH2 4LH Call Us
Tel: 0131 624 6820
Fax: 0131 220 1612
2 Comiston Road
EH10 5QE Call Us
Tel: 0131 539 3333
Fax: 0131 538 7204
St Andrews
106 South Street
St Andrews
KY16 9QD Call Us
Tel: 01334 475001
Fax: 01334 476322
12 St Catherine Street
KY15 4HH Call Us
Tel: 01334 653777
Fax: 01334 655063
1 Crossgate
KY15 5HA Call Us
Tel: 01334 656525
Fax: 01334 654119
Pagan Osborne
5a Shore Street
KY10 3EA Call Us
Tel: 01333 310703
Fax: 01333 311918


Got a question? Fill in your details below and we'll give you
a call back on the date and time you have chosen.