Leading legal, financial and property specialists Pagan Osborne sprung into action this month and achieved a successful student turn around when their crack property squad prepared for the return of students to St Andrews University.
A dedicated team of seven people worked day and night to ensure all properties were ready for their new and continuing student tenants.
And with students now making their way back to university, the team are now reflecting on a job well done for another year.
Linda Black heads up Pagan Osborne’s lettings operation. She said:
“August and September are our busiest months. Managing let properties involve a lot of behind the scenes work between tenancies which people might not necessarily think of. And with over a third of the properties on our books being vacated , serviced to a high standard before being lived in again within a very tight window, this means we have to turn this around with military precision.”
The team photograph the condition of the property at the end of the previous tenancy, instruct cleaners and contractors and ensure for example that ovens and shower bases are sparkling again and any items left behind are disposed of. A detailed condition schedule is recorded and inventories are checked in detail.
Missing or damaged goods are fixed or replaced and it is judged whether any problems is due to wear and tear (the owner’s responsibility) or damage (the tenant’s responsibility). A meter reading is taken and submitted and this is repeated again before the new tenant moves in.
Then, shortly before the new tenancy commences, a pre-tenancy inspection is carried out to ensure that the flat is ready. Again the property is photographed and the inventory is finalised taking all new purchases into consideration.
“We will not compromise on the service we deliver for our landlords or tenants, even if we do have a lot of properties to take care of.”
Pagan Osborne accompany potential tenants to viewings to ensure they are right for the property, reference them carefully and invite them to a one-hour session explaining the leases.
“Often this is the first step on the road to independence for our students and we are here to help them. They are our clients legally, not their parents and we treat them as such with great respect and as adults in their own right. We have excellent relationships with our students.”